Gulf Stream Council > About > Policies

Policies

Privacy Policy

This privacy policy explains how Boy Scouts of America’s Gulf Stream Council website collects, uses, and discloses the information of users of the Gulf Stream Council (the “Gulf Stream Council website,” or “our website”).

Collecting your information

Information is collected through the Gulf Stream Council website. Please note that we may correlate and supplement this data with both aggregate and personally identifiable information gathered from other divisions or companies.

Information collected through our Website

When you submit a request for application to the Gulf Stream Council website we collect personally identifiable information, including (but not limited to) your name, physical address, email address, phone numbers, and other information related to a registration application. All of this information is mandatory for our review process; while you may be able to submit a request without providing required information, we will be unable to accept and review your request to you without it. We may also collect personally identifiable information through other forms, surveys, emails we receive from you, and your other interactions with our Website.

When you use our Website we may collect a variety of technical data, which we store in both aggregate and, personally identifiable forms. This data includes (but is not limited to) your IP address (a unique number that identifies your access account on the Internet), domain, and Web browser information. We may track the page you visited before coming to the Gulf Stream Council website and the page you link to when you leave the Gulf Stream Council website, which of our pages you access, and how long you spend on each page.

We do not allow third parties to collect aggregate and other anonymous information about our visitors through the Gulf Stream Council website. Nor do we sell, trade or otherwise exchange personal information you provide with any third party.

Finally, note that our Website may contain links to other Websites on the Internet. Please remember that when you click on one of these links, you are leaving our Website and entering another. Again, we are not responsible for the privacy practices or the content of these other Websites, and encourage you to read their privacy statements (which may differ from ours).

Using your information

This section describes how we use and disclose the information we collect. We use aggregate information about your behavior and computer equipment to improve the performance of our Website, and to evaluate your reaction to the content and design of our Website. We may use personally identifiable information to customize the content and layout of our Website’s pages for you, to store your Gulf Stream Council account information should it exist, and to record Gulf Stream Council website session information.

We may also use personally identifiable and aggregate information for a variety of marketing and promotional purposes.

We do not intentionally share your personally identifiable information, except as required by law or in cases where it is necessary to share this information to investigate any incident of misuse or abuse of our Website, server or other information systems.

From time to time we may send you emails related to your Gulf Stream Council website accounts. At various points during your visits to Gulf Stream Council you are provided opportunities to indicate an interest in receiving email about special offers and other promotional information. If you do not wish to receive special offers and promotional information email from us, please let us know by un-checking the “email notification” request box on the Gulf Stream Council website account or registration forms. You may also opt out of this promotional email list after you have registered by contacting us (using the contact information below), or by following the “opt out” instructions that may be included in the emails you receive.

If you supply us with your postal address you may receive periodic mailings from us related to the Gulf Stream Council website or other Boy Scouts of America programs or activities. We may also mail you information about new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by un-checking the appropriate box on the Gulf Stream Council website.

If you supply us with your telephone numbers, you will only receive telephone contact from us regarding information required to process your request.

Please note that the date of your most recent opt in/out request will supersede prior requests.

Upon your reasonable request via the contact information below (and subject to our security practices), we will provide you with access to your contact information (for example, name, address, phone number), financial information, unique identifier information (for example, customer number or password), and transaction information (for example, when and what you purchased from our Website).

Upon your reasonable request via the contact information below (and subject to our security practices), we also offer you the ability to correct inaccuracies in your contact information, financial information, unique identifiers, transaction information, and any communications that you have directed to our Website.

Security

We have instituted security measures in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you. In addition, we always use industry-standard encryption technologies when transferring and receiving customer data exchanged with our Website.

Please keep in mind, however, that no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit using our Website, and you transmit such information at your own risk. Gulf Stream Council further does not assume responsibility for use or disclosure of your information that are the result of unauthorized or illegal access to our systems or those of our vendors or partners.

However, you can shop at gulfstreamcouncil.org with confidence. We have partnered with Authorize.Net , a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram [link to http://www.authorize.net/resources/howitworksdiagram/] to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/].

(www.gulfstreamcouncil.org is registered with the Authorize.Net Verified Merchant Seal program.)

 

Contact information

Inquiries and requests relating to the Gulf Stream Council website policy should be sent by email to bsagsc@scouting.org. You can also reach us at our mailing address:Gulf Stream CouncilBoy Scouts of AmericaPrivacy Policy & Customer Service8335 N. Military TrailPalm Beach Gardens, FL 33410

Policy changes

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If we make such a change, we will post a notice on the Gulf Stream Council website. If you are concerned about how your information is used, please check our Website periodically to review our current privacy policy.

Any comments or suggestions that you may have and which may contribute to a better quality of service will be welcome and greatly appreciated.

Refund Policy

The Gulf Stream Council Refund Policy is intended to provide maximum flexibility to Scouts and Scouters while protecting the Council’s financial stability. Once a registration has been paid, the Council incurs expenses related to program supplies, food and other costs. To allow the Council
to recover expenses incurred by your expected participation, not all fees paid at registration are refundable.

Unless otherwise published in applicable promotional materials, the standard refund policy is shown below.

ALL COUNCIL AND DISTRICT EVENTS, ACTIVITIES AND TRAININGS (Excluding camp activities)

  • No refunds will be issued for activities where promotion literature states “No Refunds.”
  • No refunds will be approved for no shows or for bad weather that does not warrant event cancellation.
  • Required deposits are non-refundable.
  • Refunds will be considered only for the following reasons:
    • Serious illness or injury preventing attendance
    • Death in family preventing attendance
    • The event or activity is canceled or rescheduled by the Council
  • All refund requests must be received NO LATER THAN FIVE BUSINESS DAYS after the event is completed. Supporting receipts must accompany the request. Requests received after this time will not be processed.
  • Requests must be made in writing to the Council Service Center via mail, fax, or email. All emails must be sent to Julia Leith at Julia.Leith@Scouting.org and copied to Tess English at Tess.English@scouting.org.
  • For Council High Adventure Contingents, National Jamborees, and other similar events, refunds will be given only if a paid participant has replaced the Scout who has cancelled.
  • The refund will be less any costs incurred by these changes (airfare, activity fees, transportation).
  • Activities or events canceled by the Council will be refunded at 100%.
  • Requests for refunds for participant cancellations will be calculated as follows:
    • Fourteen days or more before event = 80% Refund
    • Less than fourteen days and until event = 50% Refund
    • Up to five days after the event = 50% Refund
    • Six or more days after the event = No Refund
    • Refunds for fees of $10 or less will not be issued.
  • Refunds will be made by check payable to the person or entity who made the original payment. Please allow 30 days for processing.
  • Units may request that their refund be held as a credit in their unit deposit account.
  • Transferring fees from one person to another within the same unit for the same program is permissible. Fees are not transferable from one Tentaroo account to another.
  • The Council is not responsible for any payment arrangements made between units and their members.

CAMP FACILITIES RESERVATIONS (Cabins, Campsites, Program Areas, etc.)

  • Payment for the estimated number of attendees is made at the time of reservation.
  • Changes to headcount can be made up to three days prior to arrival.
  • The Gulf Stream Council does not offer refunds on cancelled camping reservations.
  • However, fees collected for reservations cancelled 7 days or more from scheduled arrival will be held as a credit in the unit’s Tentaroo account for the unit’s future use.
  • Cancellations made less than 7 days prior to scheduled arrival, or “no-show” units, will forfeit ALL fees paid.